Skip to content

Fair & Transparent

Complaints & Appeals Mechanism

GSAB is committed to maintaining the highest levels of transparency, fairness, and accountability in its accreditation decisions through a structured mechanism aligned with ISO/IEC 17011 requirements.

Impartial Review

Independent evaluation process

Confidential Process

Strict confidentiality maintained

Transparent Communication

Clear processes and timelines

Complaints Process

Any stakeholder may submit a complaint regarding GSAB’s services or the conduct of an accredited body.

Who Can File?

Any stakeholder, including accredited bodies, clients, regulators, or the public, may submit a complaint regarding GSAB’s services or the conduct of an accredited body.

Process

All complaints are formally acknowledged, logged, and reviewed impartially. Investigations are carried out by individuals not involved in the subject of the complaint.

Outcome

Complainants receive a clear and timely response, including corrective actions where appropriate, ensuring transparent resolution.

Appeals Process

Comprehensive right to appeal accreditation decisions with independent review and transparent outcomes.

Right to Appeal

Any applicant or accredited body has the right to appeal accreditation decisions, including refusals, suspensions, or withdrawals.

Independent Review

Appeals are reviewed by an independent committee not involved in the original decision-making process, ensuring complete impartiality.

Timeliness

Appeals are handled within defined timelines, with outcomes communicated transparently to ensure efficient resolution.

Core Principles

Our fair and transparent mechanism ensures that all voices are heard, disputes are resolved impartially, and GSAB’s credibility remains strong and reliable.

Impartiality

No individual or body involved in the original decision participates in the review process.

Confidentiality

All complaints and appeals are treated with strict confidentiality throughout the process.

Transparency

Processes, timelines, and outcomes are communicated clearly to all parties involved.

Continuous Improvement

Feedback from complaints and appeals is used to strengthen GSAB’s systems and services.

Need to File a Complaint or Appeal?

Our dedicated team is here to help ensure your concerns are addressed fairly and promptly. Contact us to begin the process or learn more about your rights.

File a Complaint
Submit an Appeal
document.addEventListener('DOMContentLoaded', function() { const resetBtn = document.querySelector('#your-reset-button-id'); // Replace with actual button ID or selector if (resetBtn) { resetBtn.addEventListener('click', function() { const form = resetBtn.closest('form'); if (form) form.reset(); }); } });